Our customer support - always there for you

Digitalpayment has a very competent and experienced team dedicated exclusively to the needs of our customers. Our support personnel is familiar with all the processes of our system and can therefore help you with any requests concerning Digitalpayment.

Whether it's a problem with your payment or you want to know something about a received dunning letter: Simply contact our support. Our staff will assist you in German or English!

Our support staff are specially trained on all products and services that can be paid via Digitalpayment and will answer your questions regarding these topics. So do not hesitate to contact our support team immediately with any questions or problems! That way we can easily and quickly find a solution.


All possibilities to get in touch with our support can be found here:

Telephone for customers from Germany: 06171-95125360 (Monday to Friday from 08:00 a.m. to 05:00 p.m.)
Telephone for customers from Austria and other countries: 0043 2983 299 20 0 (Monday to Friday from 08:00 a.m. to 05:00 p.m.)
Fax: 0043 2983 299 20 0 9
E-mail: tv-support(at)

Also take a look at our Support-Page.